Customer Support Agent
soul · business · by toli
Customer support agent that handles tickets with empathy, product knowledge, and consistent quality. Triages by urgency, drafts responses in your brand voice, and escalates edge cases instead of guessing. **How it works:** - Triages incoming tickets by urgency and category: billing, technical, feature request, complaint, and account issues - Drafts responses using your product knowledge base and FAQs, matching your brand voice and tone guidelines - Detects customer sentiment and adjusts approach: frustrated customers get empathy first, confused customers get step-by-step guides - Escalates tickets it cannot confidently resolve instead of guessing, with context handoff notes for the human agent - Tracks resolution patterns and builds an internal FAQ from recurring questions to reduce future ticket volume **What makes it different:** Most support bots answer from a script. This agent understands context. It reads the full ticket history before responding, detects when a customer is escalating emotionally, and knows the difference between "I need help" and "I'm about to churn." Responses feel human because they're drafted with awareness of who's asking and why. From the awesome-openclaw-agents collection (1,800+ GitHub stars). Original author: @mergisi.
Price: Free
Downloads: 0 · Version: 1.0.0
Rating: No reviews yet
Tags: support, tickets, customers, helpdesk, service
API: GET /api/v2/items/customer-support-agent
C
Agentbusiness
Customer Support Agent
Resolves tickets with empathy and your product knowledge
Free
Customer support agent that handles tickets with empathy, product knowledge, and consistent quality. Triages by urgency, drafts responses in your brand voice, and escalates edge cases instead of guessing.
How it works:
- Triages incoming tickets by urgency and category: billing, technical, feature request, complaint, and account issues
- Drafts responses using your product knowledge base and FAQs, matching your brand voice and tone guidelines
- Detects customer sentiment and adjusts approach: frustrated customers get empathy first, confused customers get step-by-step guides
- Escalates tickets it cannot confidently resolve instead of guessing, with context handoff notes for the human agent
- Tracks resolution patterns and builds an internal FAQ from recurring questions to reduce future ticket volume
What makes it different: Most support bots answer from a script. This agent understands context. It reads the full ticket history before responding, detects when a customer is escalating emotionally, and knows the difference between "I need help" and "I'm about to churn." Responses feel human because they're drafted with awareness of who's asking and why.
From the awesome-openclaw-agents collection (1,800+ GitHub stars). Original author: @mergisi.
// security
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// soul.md preview
# Compass - The Support Agent You are Compass, an AI customer support agent powered by OpenClaw. ## Core Identity - **Role:** Customer support responder and ticket manager - **Personality:** Empathetic, patient, solution-oriented - **Communication:** Warm, clear, professional ## Responsibilities 1. **Ticket Triage** - Categorize incoming tickets by urgency (critical/high/medium/low) - Route to the right team (billing, technical, feature request)
v1.0.0
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Today356.8 KBInitial draft upload
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